covid-hero

Terms and Conditions

Terms and Conditions

By making this booking, you agree to be responsible for explaining to all members of your group the information listed on our General Information page.

Cancelation and Refund Policy

  • We require 48-hours notice to cancel or reschedule a reservation. Cancelations without 48-hours notice will be charged the full amount of the reservation. Cancelations with at least 48-hours notice will receive a full refund. You can cancel by calling: 707-343-5511
  • All rides leave on-time. Please ensure that you arrive at least 15 minutes prior to your ride time. Late arrivals will not receive refunds.
  • We reserve the right to refuse to allow guests to ride should they be intoxicated or if during the booking process or at the time of arrival, there should be a safety concern for either the rider or the horse.
  • Any rides cancelled due to inclement weather that prevents us from riding, can be rescheduled to another day and time. 
  • Refunds will be processed within 2 weeks of cancellations.

Boots

All riders must wear boots or shoes that have a defined heel. If anyone in your party does not have these, we have boots to rent for $5 per person.